Faq

CardAcademy.com is Australia's newest and best poker training website for poker enthusiasts. The site boasts five of Australia's brightest talents, including 2005 World Series of Poker Series Champion and WPT winner, Joe Hachem, two of Australia's most respected and revered tournament players, Arul Thillai and Emad Tahtouh, and established online specialists, Jethro Horowitz and Nick Nicolaou. These players have created videos to teach you the correct techniques and strategies to master the game of online poker.

Becoming a monthly subscriber of CardAcademy.com entitles you to exclusive access rights to videos prepared by our five experts to increase your knowledge of the game and give you an insight to the player's strategies and techniques, which have contributed to their unfathomable successes.

Becoming a member of CardAcademy.com gives you unprecedented access to educational poker articles and editorials written by five of the best poker players in Australia.

Firstly to become a member of CardAcademy.com, you must register to the site. After successfully becoming a member, you can subscribe to CardAcademy.com

There is a once only initial sign-up fee of $49.95 (AUD) to become a member of CardAcademy.com, which will give you access to all articles accessible on the site. This is a lifetime membership and will allow you to subscribe monthly at your leisure without any further sign-up fees or charges.
The monthly subscription charge is $29.95 (AUD), becoming a monthly subscriber gives you full access to the site and access to all video content on CardAcademy.com.

Yes, all monthly subscriptions are recurring and you will be billed every 30 days until you cancel your monthly subscription.

To cancel your monthly recurring subscriptions, go to my subscription where you will find clear instructions on this topic.

No, your lifetime sign-up membership means that should you ever decide to subscribe again to become a full access member at CardAcademy.com, you will not have to pay the initial sign-up fee, but only the cost of the monthly subscription.

Unfortunately we cannot allow our members to download the video content onto their own computers. This is to protect the rights of the creator of each video and to prevent the possibility of illegal redistribution of this content.
However, while you are a subscribing member, you may view all video content as many times as you please.

No. In order to access the video's you must pay for a full subscription.

Try running the site on Internet Explorer. If you still have trouble email support@cardacademy.com

The site will release at least 12 videos new videos each month. Articles, book reviews and other content will be added periodically by contributors.

The video content on CardAcademy.com will be archived monthly so that you will never miss out on tips and tutorials from the past

If you have forgotten or misplaced your password, please follow the link here , and enter your information. A new password will be emailed to your registered email address.

If you experience any subsequent problems, please email support at support@cardacademy.com This email address is being protected from spam bots, you need Javascript enabled to view it from your registered email address stating your full real name, username and address and we will email you with a new password.

It is your responsibility to keep your password secret and safe. Never reveal your account information to anyone. We also recommend that you change your password regularly to ensure its anonymity.

Occasionally some email providers may label our emails as SPAM. The easiest way to solve this problem is to check your SPAM or Junk Mail folder and find an email from cardacademy.com. Then by either clicking the "allow mail" option, or adding our address to your address book, you should be able to get emails from us in the future.
For further assistance, please don't hesitate in emailing our support staff at support@cardacademy.com

Yes, so long as you are the user of the account you wish to access, then by all means access Card Academy from whichever computer you wish to. Simply go to CardAcadmey.com and enter your login details as you would on the computer that you signed up on.

The My Profile page after login allows you to make changes at any time.

Videos on Cardacademy are streamed through an Adobe Flash player. For the best viewing experience, we suggest you install the latest version of Adobe Flash after removing any old versions you’ve installed.

Please completely uninstall Flash before reinstalling the latest version.

To uninstall Flash, please follow Adobe’s instructions, listed here: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157

Once you're done, restart your computer and follow Adobe’s instructions for reinstalling Flash: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

If the instructions above don’t resolve the issue please try the following:

1. Temporarily disable popup blocking software installed on your computer to test.
2. Allow CardAcademy.com as a trusted site in your Firewall software.
2. Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren’t set as the default streaming application, as this might affect the video player.

If a video doesn't play continuously, it may be due to your connection speed. You'll need a broadband connection with at least 500+Kbps for the best viewing experience.
Another possible reason for choppy video playback is that our servers are experiencing high traffic. If this is the case, there's not much you can do. However, we are continuously improving the site's performance to keep up with demand and improve your experience on our site.

It's also possible that your video download speed is slow or inconsistent. In this case, you can try pausing the video until the entire stream is downloaded and then playing the video. Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download by clearing your browser's cache.

This could be caused by a number of things. First, you'll need a broadband connection with at least 500+Kbps for the best viewing experience.

If your connection speed meets the minimum requirement but you are still stuck on the loading screen, this could be caused by a firewall or internet blocker. These types of programs could block the media stream from CardAcademy. If you have a firewall, you might want to temporarily disable it to see if the videos load. If so, you would need to adjust the firewall settings to allow streaming media from CardAcademy to pass the firewall. If you are not sure on how to do this, please contact the manufacturer of your firewall.

This might also be caused by another streaming application such as Quicktime fighting for the stream. Please check streaming applications installed on your computer like RealPlayer, Quicktime, and Windows Media Player and ensure they are not enabled as the default player.

Finally, you may be trying to view a video that has been marked as "Private" by its owner. Unless you are logged in and a subscribed member of CardAcademy, you will not be able to see the video. Check another video to determine if all videos are failing to load, or just one.

If a video is cut off while it's loading an incomplete copy can get stuck on your computer, and it will never fully download. You can try again by clearing your browsers cache. If it continues to happen you might want to check the stability of your internet connection.

Clear the cache for Internet Explorer 7
1. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Click the "Delete" button.
5. Under the heading "Temporary Internet files," click "Delete Files".
6. Click "OK" to exit.

Clear the cache for Internet Explorer 6
1. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Under the heading "Temporary Internet files," click "Delete Files...".
5. Click "OK" to exit.

Clear the cache for Mozilla Firefox 2
1. Open Mozilla Firefox and click on the "Tools" menu.
2. Select "Options" then "Advanced". (top right)
3. Click the "Network" tab.
4. Under the "Cache" heading, click the "Clear Now" button.
5. Click "OK" to exit.

Clear the cache for Mozilla Firefox 1.x
1. Open Mozilla Firefox on the "Tools" menu.
2. Select "Options" then the "Privacy" icon.
3. Click "Clear" across from the Cache option.
4. Click "OK" to exit.

Clear the cache for Safari
1. From the Safari menu, click "Empty Cache".
2. When asked "Are you sure you want to empty the cache?", click "Empty".
3. Click "Done".
4. Reload the page.

If the video's buffering is interrupted in any way, an incomplete copy can get stuck in your cache and never fully buffer. You can attempt to restart the buffering by clearing your browser's cache. If the issue continues to happen, you might want to check the stability of your internet connection.

To make sure that you hear sound while watching videos, please try the following:

Adjust the volume control on your computer and speakers.

Adjust the volume control located in the lower right corner of the CardAcademy Video Player.

Ensure that the volume is up on other video players, such as Quicktime, Real Player, or Windows Media player, as this might affect the video player sound.

If these steps don't correct the issue, you may want to try the steps below.

For Mac users:

1. Open "Applications" > "Utilities" > "Audio MIDI Setup"
2. Check the properties for "Built In Output". Make sure it's set to 44.1 KHz.

For PC users:

1. Click "Start".
2. Select "Run".
3. Type: sndvol32
4. Click "OK".
5. Make sure the following are not muted and the volume is up for "Volume Control" and "Wave".

If you're still having trouble, check to see if your system meets these requirements for running the video player:

1. Macromedia Flash Player 7.0+ plug-in
2. Windows 2000 or higher with latest updates installed
3. Mac OS X 10.3 or higher
4. Firefox 1.1+, Internet Explorer 5.0+, or Safari 1.0+
5. Broadband connection with 500+ Kbps